Privacy Policy — Suppy Order Manager
1. Who we are
The Suppy Order Manager app (the "App") is provided by Suppy FZ-LLC, in5 Tech, Dubai Internet City, Dubai, United Arab Emirates ("Suppy", "we", "us"). Suppy FZ-LLC is the owner and controller of the personal data described in this policy.
For any privacy question or request, contact us at hello@suppy.app.
2. About the App
The App is used by retailers and their teams to receive and manage customer orders. This policy explains what personal data the App uses, the device permissions it asks for, and your choices.
Orders placed by a retailer's customers belong to that retailer. Where the App handles a retailer's customer data, we do so on that retailer's behalf, and the retailer's own privacy policy applies to how it uses that data.
3. Data we collect
- Account data — your name, work email, phone number, the retailer and store you work for, and your role and login details.
- Order data — order contents, status and history, and the customer details attached to an order, such as name and phone number.
- Address data — customer delivery addresses and store addresses that appear in, or that you enter into, orders.
- Location data — your device's location, when you allow it (see section 4).
- Photos and scans — images or codes captured with your camera, when you allow it.
- Audio — voice or sound captured with your microphone, when you allow it.
- Device and technical data — device model, operating system and App version, language, IP address, a push-notification token, and crash and error logs.
- Usage data — how you use the App's features, so we can keep it working and improve it.
- Messages — anything you send to our support team.
4. Device permissions
The App asks for permission before it uses certain features of your device. Permissions are controlled by your device: you can decline them, and you can change or withdraw them at any time in your device settings. If you decline one, the features that depend on it may not work.
| Permission | What we use it for |
|---|---|
| Location | To find and confirm addresses, show where you or an order's delivery are, and support order fulfilment and delivery. |
| Camera | To take photos and scan barcodes or QR codes in features that need them. |
| Microphone | To capture voice or audio in features that need it. |
| Notifications | To alert you to new and changed orders and important messages. |
| Network access | To send and receive order data between the App and our servers. This is required for the App to work. |
We use these only to provide the features described above. We do not use them for advertising, and we do not sell personal data.
5. How we use your data
- to provide the App and let you sign in, receive, prepare and manage orders;
- to send notifications about orders;
- to keep the App secure, prevent abuse and fix problems;
- to give you support and answer your requests;
- to understand how the App is used and improve it; and
- to meet our legal obligations.
Our grounds are: providing the service you or your employer has asked for, our legitimate interest in running and securing the App, your consent for the device permissions above, and compliance with the law.
6. Who we share data with
We share personal data only with providers that help us run the App, under contract and only for the purposes above — for example cloud hosting and security (Cloudflare), and Apple and Google, who deliver push notifications. We also share order data with the retailer it belongs to. We may disclose data where the law requires it or to protect our rights. We do not sell personal data.
7. International transfers
Suppy FZ-LLC is based in the United Arab Emirates. Some of our providers process data in other countries. Where that happens we use appropriate safeguards required by the laws that apply to us.
8. How long we keep data
We keep personal data only for as long as needed to provide the App, to meet our legal and accounting obligations, and to resolve disputes. After that it is deleted or anonymised.
9. Your rights
Depending on where you live, you may have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to receive a copy of it, and to withdraw your consent at any time. To use any of these rights, including to ask for your account and data to be deleted, email hello@suppy.app. We will reply within one month. You also have the right to complain to the data protection authority where you live or work.
10. Security
We use appropriate technical and organisational measures to protect personal data, including encrypted connections and access limited to the people who need it. No system is completely secure, so we cannot guarantee absolute security.
11. Children
The App is a business tool and is not intended for children.
12. Changes to this policy
We may update this policy as the App or the law changes. The date at the top shows the latest version.
13. Contact
Suppy FZ-LLC, in5 Tech, Dubai Internet City, Dubai, United Arab Emirates
hello@suppy.app